{"id":22,"date":"2013-06-20T14:08:59","date_gmt":"2013-06-20T19:08:59","guid":{"rendered":"https:\/\/portfolio-perspectives.planview.com\/?p=2138"},"modified":"2016-11-18T11:04:25","modified_gmt":"2016-11-18T17:04:25","slug":"optimize-resource-productivity-profitability","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/optimize-resource-productivity-profitability\/","title":{"rendered":"How to Optimize the Productivity and Profitability of Resources"},"content":{"rendered":"<p>For all project-based services organizations, having good visibility and control over resources is important if they are to operate effectively and maximize the revenue they can drive from their people. The recent <em><a title=\"Professional Services View of the Resource Management and Capacity Planning Benchmark Study\" href=\"https:\/\/go.planview.com\/resource-management-capacity-planning-services\/\">Professional Services View of the Resource Management and Capacity Planning Benchmark Study<\/a><\/em> highlights that this is an area where many of these organizations still need to improve.\u00a0This benchmark survey, in which 154 globally-based executives at professional services organizations participated, provides valuable insight into the challenges that many project-based services organizations are struggling to resolve. Learn more about how to optimize profitability of resources.<!--more--><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/optimize-resource-productivity-profitability\/#Customer_Requests_Can_Kill_the_Company\" >Customer Requests Can Kill the Company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/optimize-resource-productivity-profitability\/#Management_Buy-in_and_Quality_Processes_Are_Tied\" >Management Buy-in and Quality Processes Are Tied<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Requests_Can_Kill_the_Company\"><\/span>Customer Requests Can Kill the Company<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The key findings of this survey conclude that constant change in customer demand is a significant pain point and is further accentuated when combined with a lack of visibility into the demand in the current pipeline, and the current available capacity of their people. As a result many of these organizations are not optimizing the utilization of their resources.<\/p>\n<p><strong>According to the research, consequences of failing to get the right resource assigned to the right project are:<\/strong><\/p>\n<ul>\n<li><strong>The quality of project delivery is impacted<\/strong><\/li>\n<li><strong>Customer satisfaction is reduced, and<\/strong><\/li>\n<li><strong>Employee morale is affected<\/strong><\/li>\n<\/ul>\n<p>With the market for professional services starting to see good signs of growth, it is important for these organizations to keep their existing customers happy and to hold on to their best people. The shortage of quality talent to recruit will be a major issue in this market during the next few years as growth continues.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Management_Buy-in_and_Quality_Processes_Are_Tied\"><\/span>Management Buy-in and Quality Processes Are Tied<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The survey also highlights the importance of mature processes, and having the right software implemented to enable those processes and provide timely and accurate information to help improve business decision making. Process maturity came out as the most significant pain point at 45%, and for the less mature organizations it also highlighted that the ability to adopt best practices and manage organizational change is made more challenging by a lack of vision and management buy-in.<\/p>\n<p>Given that 56% of respondents identified the greatest business risk of not addressing their resource management and capacity planning challenges was lost productivity, it is clearly an issue that needs to be focused on. Lost productivity means less revenue per billable employee and ultimately this impacts the organization&#8217;s profitability \u2013\u2013 something all project-based service organizations are striving to improve!<\/p>\n<p>To learn more, be sure to download the <a title=\"Professional Services View of the Resource Management and Capacity Planning Benchmark Study\" href=\"https:\/\/go.planview.com\/resource-management-capacity-planning-services\/\"><em>Professional Services View of the Resource Management and Capacity Planning Benchmark Study<\/em><\/a>.<\/p>\n<p>Related articles: Warning: Talent Cliff Ahead \u2013\u2013 <a title=\"Warning: Talent Cliff Ahead -- Part 1\" href=\"https:\/\/portfolio-perspectives.planview.com\/services-resource-planning-talent-cliff\/\">Part 1<\/a> and <a title=\"Warning: Talent Cliff Ahead -- Part 1.5\" href=\"https:\/\/portfolio-perspectives.planview.com\/services-resource-planning-talent-cliff-1.5\/\">Part 1.5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For all project-based services organizations, having good visibility and control over resources is important if they are to operate effectively and maximize the revenue they can drive from their people. The recent Professional Services View of the Resource Management and Capacity Planning Benchmark Study highlights that this is an area where many of these organizations&#8230;<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[66,488,475,335],"class_list":["post-22","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations","tag-benchmark-study","tag-professional-services","tag-resource-management","tag-services-resource-planning-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Optimize Profitability of Resources - Blog | Planview<\/title>\n<meta name=\"description\" content=\"Control over resources is important to maximize the revenue from your people. 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