{"id":20636,"date":"2021-07-01T04:33:16","date_gmt":"2021-07-01T09:33:16","guid":{"rendered":"https:\/\/blog.planview.com\/dora-metrics-and-flow-metrics-use-the-whole-ruler-not-just-two-inches\/"},"modified":"2021-07-01T04:33:16","modified_gmt":"2021-07-01T09:33:16","slug":"dora-metrics-and-flow-metrics-use-the-whole-ruler-not-just-two-inches","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/dora-metrics-and-flow-metrics-use-the-whole-ruler-not-just-two-inches\/","title":{"rendered":"DevOps Research and Assessment (DORA) Standards, Metrics and Flow Metrics: Use the Whole Ruler, Not Just Two Inches"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/dora-vsm_blog-image-850x550.png\" alt=\"DevOps Research and Assessment (DORA) Standards, Metrics and Flow Metrics: Use the Whole Ruler, Not Just Two Inches\"><\/div>\n<\/figure>\n<p><span style=\"font-weight: 400;\"><a href=\"\/12-kpis-help-improve-quality-software-delivery\">Software delivery<\/a> is all about delivering more customer value faster to remain competitive in the digital-first world. And like any process, you need meaningful data insights to understand how fast you&#x2019;re delivering, what&#x2019;s slowing you down and what you can do to improve. While <\/span><a href=\"https:\/\/itrevolution.com\/measure-software-delivery-performance-four-key-metrics\/\"><span style=\"font-weight: 400;\">DevOps Research and Assessment (DORA) standards and metrics<\/span><\/a><span style=\"font-weight: 400;\"> help you deliver more quickly, <a href=\"\/moving-from-project-to-product-with-flow-metrics-what-are-they-and-why-should-you-care\">Flow Metrics<\/a>&#x2014;as defined by Dr. Mik Kersten as part of his pioneering <\/span><a href=\"\/did-your-organization-wake-up-as-a-software-company-consider-value-stream-management-vsm\"><span style=\"font-weight: 400;\">Value Stream Management<\/span><\/a><span style=\"font-weight: 400;\"> paradigm<\/span><a href=\"https:\/\/flowframework.org\/\"><span style=\"font-weight: 400;\"> the Flow Framework&#xAE;<\/span><\/a><span style=\"font-weight: 400;\">&#x2014;help you <\/span><span style=\"font-weight: 400;\">deliver the <\/span><i><span style=\"font-weight: 400;\">right<\/span><\/i><span style=\"font-weight: 400;\"> things more quickly at the right quality and cost and with the necessary team engagement.<\/span><span style=\"font-weight: 400;\"> In this blog, you&#x2019;ll learn the difference between DORA and Flow Metrics and how they complement each other.&#xA0;<\/span><\/p>\n<h3><b>DORA Metrics: Gold Standard for Releasing Code<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">DORA metrics are a key set of acceleration metrics for software delivery, helping you to streamline and automate activities from development to deployment:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Deployment Frequency<\/b><span style=\"font-weight: 400;\">&#x2014;How often an organization successfully releases to production<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lead Time for Changes<\/b><span style=\"font-weight: 400;\">&#x2014;The amount of time it takes a code commit to get into production<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Change Failure Rate<\/b><span style=\"font-weight: 400;\">&#x2014;The percentage of deployments causing a failure in production<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Time to Restore Service<\/b><span style=\"font-weight: 400;\">&#x2014;How long it takes an organization to recover from a failure in production<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The DevOps Research and Assessment (DORA) metrics set the gold standard for operational efficiency for releasing code rapidly, securely and confidently. They get us off the ground and are valuable for measuring and optimizing development to release. However, they don&#x2019;t measure and optimize the entire journey from customer request to release (and back through the customer feedback loop to continuously improve value delivery). Nor are they aligned against defined business outcomes (such as revenue, customer responsiveness, customer retention, product team turnover and so on). <\/span><span style=\"font-weight: 400;\">This is significant because, for many organizations, <a href=\"https:\/\/www.youtube.com\/watch?t=512&amp;v=iG2YyXPeP2w&amp;feature=youtu.be\">most time and money is wasted <\/a><\/span><i><span style=\"font-weight: 400;\">before<\/span><\/i><span style=\"font-weight: 400;\"> work even hits a development team&#x2019;s backlog:<\/span><\/p>\n<figure id=\"attachment_11569\" aria-describedby=\"caption-attachment-11569\" style=\"width: 716px\" class=\"wp-caption aligncenter\"><img class=\"lazyload\" alt=\"Timeline to deliver a feature from idea to customer and development time\" height=\"251\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-time-bank-.png\"><figcaption id=\"caption-attachment-11569\" class=\"wp-caption-text\">A real-life example of total end-to-end lead time (Flow Time) from a leading U.S. insurance company<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">If you&#x2019;re proficient at DORA standards and metrics and still failing to see the needle move for the business, then it&#x2019;s probably time to start thinking about end-to-end Flow Metrics.<\/span><\/p>\n<h3><b>Value Stream Management and Flow Metrics: Measure The Whole System<\/b><\/h3>\n<blockquote>\n<p><span style=\"font-weight: 400;\">&#x201C;Measuring only one area of the value stream is like only using two inches of a 12-inch ruler.&#x201D; <\/span><b>John Willis, Senior Director of the Global Transformation Office at Red Hat, co-author of <\/b><b><i>The DevOps Handbook<\/i><\/b><b>, <a href=\"https:\/\/projecttoproduct.org\/podcast\/john-willis\/\">Mik+One: Project to Product Podcast, Episode 17<\/a><\/b><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/puppet.com\/resources\/report\/2020-state-of-devops-report\/\"><span style=\"font-weight: 400;\">2020 <\/span><i><span style=\"font-weight: 400;\">State of DevOps<\/span><\/i><span style=\"font-weight: 400;\"> report<\/span><\/a><span style=\"font-weight: 400;\"> found that 79% of respondents are mid-level on the DevOps evolution scale (16% high, 5% low). Meaning that in the circles where you compete, everyone is likely to become a DORA high performer in short order.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your organization, therefore, will remain competitive only if it can deliver business value&#x2014;not code changes&#x2014;at an ever-increasing clip. DORA metrics are the first-stage booster rocket that will get you off the ground and into orbit, but they are not enough to get you to the moon.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The meteoric rise of <\/span><a href=\"https:\/\/www.tasktop.com\/value-stream-management\/\"><span style=\"font-weight: 400;\">Value Stream Management<\/span><\/a><span style=\"font-weight: 400;\"> (VSM) in software delivery reflects the pressing need for end-to-end visibility across the whole value stream. While Agile gets products built and DevOps accelerates delivery, that&#x2019;s only part of the story. VSM looks at the whole story and Flow Metrics help you to understand the storytellers and the chapters as the story evolves.<\/span><\/p>\n<p><iframe loading=\"lazy\" style=\"border: none;\" title=\"Episode 17: John Willis on Your Most Pressing Bottleneck\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=pem3f-10d76ae-pb&amp;from=pb6admin&amp;share=1&amp;download=1&amp;rtl=0&amp;fonts=Arial&amp;skin=f6f6f6&amp;font-color=auto&amp;btn-skin=1b1b1b\" width=\"100%\" height=\"150\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" data-name=\"pb-iframe-player\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">These specific value stream metrics help you continuously and systematically to see what&#x2019;s impeding flow and enable you to remove bottlenecks in a sustainable way to meet business outcomes sooner and better. They form a key part of your continuous improvement journey, identifying areas to investigate while tracking the impact of any changes you make.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flow Metrics build on Lean manufacturing concepts such as lead time and cycle time associated with DORA standards over the years, taking it to the next level to provide a top-level view of how value-creating and protecting work travels between all key stages. For instance, while the DORA Lead Time metric measures code commit to code deploy,<\/span><a href=\"\/flow-time\"> <span style=\"font-weight: 400;\">Flow Time<\/span><\/a><span style=\"font-weight: 400;\"> measures <em>the whole system<\/em> from ideation to production&#x2014;starting from when work is accepted by the value stream and ending when the value is delivered to the customer.&#xA0;<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"End-to-End Flow Time\" height=\"236\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/dora-and-flow-metrics.png\"><\/p>\n<h3><b>Flow Metrics: Measuring Value, Not Actions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While DORA standards and other Agile metrics focus on team activities, we know from <\/span><a href=\"https:\/\/searchcio.techtarget.com\/definition\/systems-thinking#:~:text=Systems%20thinking%20is%20a%20holistic,the%20context%20of%20larger%20systems.&amp;text=According%20to%20systems%20thinking%2C%20system,of%20reinforcing%20and%20balancing%20processes.\"><span style=\"font-weight: 400;\">systems thinking<\/span><\/a><span style=\"font-weight: 400;\"> that we need to take a holistic approach as software delivery is a complex adaptive process. Only with a macro view can you answer critical questions like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who the customer is (to define value being delivered)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What units of value are flowing across the system&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How the system is delivering value to the customer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How quickly the system currently delivering value<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How much value is the system current delivering&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where is the most pressing bottleneck that is slowing value delivery down<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to balance resources to understand what to prioritize to accelerate flow where it matters most for the business and your customers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Flow Metrics help you build this macro view for leadership, providing a clear indication of whether value stream flow is sufficient to support targeted business outcomes. <\/span><span style=\"font-size: 1.125rem;\">They get to the heart of what software delivery is all about, measuring the end-to-end flow of all value-related work:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Features:<\/b><span style=\"font-weight: 400;\"> New business value&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Defects<\/b><span style=\"font-weight: 400;\">: Quality problems that affect the customer experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Risk<\/b><span style=\"font-weight: 400;\">: Addressing security, privacy and compliance exposures<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Debt<\/b><span style=\"font-weight: 400;\">: Removal of impediments to future delivery (such as technical debt, ways of working, people and process issues)<\/span><\/li>\n<\/ul>\n<h3>What are the Flow Metrics?<\/h3>\n<p>The Flow Metrics, as set out by Dr. Kersten in the Flow Framework, are:<\/p>\n<p><b>Flow Velocity<\/b><\/p>\n<p><span style=\"font-weight: 400;\">How much customer value are you delivering over time?<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Flow Velocity\" height=\"288\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-velocity.png\"><\/p>\n<p><b>Flow Efficiency<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Is waste decreasing in our processes? What are the delays and wait times slowing you down?<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Flow Efficiency\" height=\"422\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-efficiency.png\"><\/p>\n<p><b>Flow Time<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Is time-to-market getting shorter for faster customer feedback to continuously learn and improve value?<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Flow Time\" height=\"466\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-time.png\"><\/p>\n<p><b>Flow Load<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Are we balancing demand vs. capacity to ensure future productivity? High Flow Load is a key indicator that too much work-in-progress is undermining productivity and throughput&#xA0;<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Flow Load\" height=\"422\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-load.png\"><\/p>\n<p><span style=\"font-weight: 400;\">As well as the above set of Flow Metrics there is <\/span><b>Flow Distribution<\/b>, which l<span style=\"font-weight: 400;\">ooks at the trade-offs between value creation and protection work, helping you understand what adjustments do you need to make to ensure a sustainable pace of delivery.<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Flow Distribution\" height=\"390\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/flow-distribution.png\"><\/p>\n<h3><strong>The Scaled Agile Framework&#xAE; Adopts Flow Metrics<\/strong><\/h3>\n<figure id=\"attachment_11571\" aria-describedby=\"caption-attachment-11571\" style=\"width: 744px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt=\"Scaled Agile Framework Adopts Flow Metrics\" height=\"265\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/06\/safe-flow-metrics.png\"><figcaption id=\"caption-attachment-11571\" class=\"wp-caption-text\">The latest iteration of SAFe (5.1) has adopted Flow Metrics from Dr. Mik Kersten&#x2019;s Flow Framework. SAFe and Scaled Agile Framework are registered trademarks of Scaled Agile, Inc.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Such is the influence and importance of Flow Metrics and their role in <a href=\"https:\/\/www.vsmconsortium.org\/blog\/data-driven-value-stream-management-time-to-get-your-transformation-right\">data-driven VSM,<\/a> they&#x2019;ve just been added as a key measure for the latest SAFe&#xAE;. In addition to the above Flow Metrics and Flow Distribution, <\/span><span style=\"font-weight: 400;\">SAFe 5.1 adds another metric&#x2014;<strong>F<\/strong><\/span><b>low Predictability<\/b>&#x2014;which helps you determine w<span style=\"font-weight: 400;\">hen your customers going to get the thing that they asked for.<\/span><\/p>\n<h3><strong>DORA and Flow Metrics: Working Together<\/strong><\/h3>\n<p>By combining DORA standards and Flow Metrics, you can ensure your acceleration gains in development and delivery are felt across the whole organization. By using the whole ruler and not just two inches, you can quantify the impact of your DevOps transformation against business results, helping to understand how you can tangibly improve your customer response.<\/p>\n<p>If you want to know more about how you leverage your existing metrics initiatives with Flow Metrics, head over to <a href=\"\/the-flow-institute-the-first-online-community-for-value-stream-management-vsm\"><span style=\"font-weight: 400;\">The Flow Institute<\/span><\/a>, where you can enroll in a range of on-demand and live courses and workshops. <a href=\"https:\/\/flowframework.org\/flow-experts\/\">Our Flow Experts<\/a> have worked in and with some of the largest and most impactful organizations on the planet. Whatever your questions about software delivery, VSM or flow, they&#x2019;ll have the answers to make your daily work life easier and more fulfilling.<\/p>\n<h3><b>A Deeper Drive into Flow Metrics with Dominica DeGrandis<\/b><\/h3>\n<p><img class=\"lazyload\" alt=\"Dominica DeGrandis\" height=\"300\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/ff-web_dominica-240x300-1.jpeg\"><\/p>\n<p><span style=\"font-weight: 400;\">In this on-demand course by Dominica DeGrandis (bestselling author of <\/span><a href=\"https:\/\/www.amazon.com\/Making-Work-Visible-Exposing-Optimize\/dp\/B07776XY3D\/ref=sr_1_1?dchild=1&amp;keywords=making+work+visible&amp;qid=1620813406&amp;sr=8-1\"><i><span style=\"font-weight: 400;\">Making Work Visible<\/span><\/i><\/a><span style=\"font-weight: 400;\">) introduces the Flow Metrics, providing a deeper dive into what they are and why you need them. The course explains the theory behind Flow Time, Flow Velocity, Flow Efficiency, Flow Load and Flow Distribution.<\/span><\/p>\n<p><a href=\"https:\/\/flowframework.org\/flow-institute\/introduction-to-flow-metrics\/\"><span style=\"font-weight: 400;\">Register today<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><\/h3>\n<h3><b>Transitioning from Project to Product with the Flow Metrics<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It&#x2019;s unlikely your organization can move successfully to a product-operating model without the right set of value stream metrics. DORA metrics alone won&#x2019;t accelerate business value delivery, you need Flow Metrics to provide an overarching end-to-end view of the flow of software delivery work that creates and protects business value. Continuously surface and remove system bottlenecks to supercharge market response and adaptability.<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"Transitioning from Project to Product with the Flow Framework front cover\" height=\"550\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/screenshot-2021-05-21-at-05.53.27.png\"><\/p>\n<p><a href=\"https:\/\/go.tasktop.com\/transitioning-from-project-to-product.html\"><span style=\"font-weight: 400;\">Download this white paper<\/span><\/a><span style=\"font-weight: 400;\"> to:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You&#x2019;ll learn how the Flow Framework can enable the shift from project to product by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establishing consistent outcome-based metrics for your current and future state<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Baselining how quickly your products are actually meeting customer needs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Setting targets for improvement and tracking progress<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuously identifying and removing system bottlenecks in your product value streams<\/span><\/li>\n<\/ul>\n<p>&#xA0;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Software delivery is all about delivering more customer value faster to remain competitive in the digital-first world. And like any process, you need meaningful data insights to understand how fast you&#x2019;re delivering, what&#x2019;s slowing you down and what you can do to improve. While DevOps Research and Assessment (DORA) standards and metrics help you deliver&#8230;<\/p>\n","protected":false},"author":226,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9547,9545,9543],"tags":[],"class_list":["post-20636","post","type-post","status-publish","format-standard","hentry","category-devops-teams","category-the-flow-framework","category-value-stream-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DevOps Research &amp; Assessment (DORA) - Metrics &amp; Standards | Tasktop Blog<\/title>\n<meta name=\"description\" content=\"DORA metrics and standards are a key set of data for software delivery. 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