{"id":20516,"date":"2022-04-11T09:47:24","date_gmt":"2022-04-11T14:47:24","guid":{"rendered":"https:\/\/blog.planview.com\/organizational-design-for-platform-teams\/"},"modified":"2023-03-02T14:12:40","modified_gmt":"2023-03-02T20:12:40","slug":"organizational-design-for-platform-teams","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/organizational-design-for-platform-teams\/","title":{"rendered":"Organizational design in the shift from project to product: Getting it right for platform teams"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/03\/organizational-design-in-the-shift-from-project-to-product-850x550.png\" alt=\"Organizational design in the shift from project to product: Getting it right for platform teams\" \/><\/div>\n<\/figure>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/organizational-design-for-platform-teams\/#Three_layers_of_products_Two_very_different_levels_of_investment\" >Three layers of products. Two very different levels of investment.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/organizational-design-for-platform-teams\/#Matrixes_are_here_to_stay_So_how_do_you_design_them_correctly\" >Matrixes are here to stay. So how do you design them correctly?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/organizational-design-for-platform-teams\/#Measuring_the_right_organizational_construct_value_streams\" >Measuring the right organizational construct: value streams\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"p1\"><span class=\"ez-toc-section\" id=\"Three_layers_of_products_Two_very_different_levels_of_investment\"><\/span><b>Three layers of products. Two very different levels of investment.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"p2\">\u201cThe biggest organizations in the world are pivoting to a product-centric operating model,\u201d opens <a href=\"https:\/\/www.forrester.com\/blogs\/author\/charles_betz\/\"><span class=\"s1\">Charles Betz<\/span><\/a>, Principal Analyst at Forrester, on a <a href=\"https:\/\/go.tasktop.com\/overcoming-the-messy-matrix-for-platform-teams.html\"><span class=\"s1\">recent webinar<\/span><\/a>. But with product structures emerging as the primary operating model, new challenges are emerging in technical product management.<\/p>\n<p class=\"p2\">While newly-formed product teams are persistent, heterogenous, outcome-oriented, and customer-focused, for the most part, they still haven\u2019t solved the question of autonomy. Product teams have a lot of dependencies on platform teams, which in turn impede their flow.<\/p>\n<p class=\"p3\" style=\"text-align: center;\"><span class=\"s2\"><a href=\"https:\/\/go.tasktop.com\/overcoming-the-messy-matrix-for-platform-teams.html\"><b>How do you transform an infrastructure functional team into a platform team?<br \/>\nWatch the full webinar<\/b><\/a><\/span><\/p>\n<p class=\"p2\">\u201cThe pace of innovation is very much determined by the organization design and how we structure this matrix of roles and responsibilities,\u201d says Dr. Mik Kersten, Tasktop CEO and best-selling author of <a href=\"https:\/\/projecttoproduct.org\/\"><span class=\"s1\"><i>Project to Product<\/i><\/span><\/a>, who co-hosts the webinar.<\/p>\n<p class=\"p2\">Mik describes the <a href=\"https:\/\/www.youtube.com\/watch?v=w169PGTklfs\"><span class=\"s1\">three layers of products<\/span><\/a> in every organization:<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Business-facing products<\/li>\n<li class=\"li2\">Platform products, which business-facing products build on through APIs, services, etc.<\/li>\n<li class=\"li2\">Productivity products, which developers rely on to do their work efficiently, e.g., toolchains and pipelines<\/li>\n<\/ul>\n<p class=\"p2\">In the shift to product, Mik has observed a lot of investment going into the product structure of the top layer, but far less into the layers below. Leaders appear to lack the right <a href=\"http:\/\/www.taskop.com\/\"><span class=\"s1\">tools<\/span><\/a> to comprehend and determine how those teams should be structured, staffed, or matrixed.<\/p>\n<h2 class=\"p1\"><span class=\"ez-toc-section\" id=\"Matrixes_are_here_to_stay_So_how_do_you_design_them_correctly\"><\/span><b>Matrixes are here to stay. So how do you design them correctly?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"p2\">In a world of diverse skills working together towards shared outcomes, Mik and Charles agree that matrix management will always be required.<\/p>\n<p class=\"p2\">Feature teams have found a model that works. The \u201ctwo in a box\u201d model is commonly used for business-facing products, whereby two (or more) leaders representing two (or more) pyramids \u2014 typically Product and Engineering \u2014 co-manage a cross-functional team. Line reporting remains by pyramid. Hence, the matrix.<\/p>\n<p class=\"p2\">But as the shift to product progresses, the build-and-run feature teams begin to impinge on the traditional Infrastructure &amp; Operations (I&amp;O) organization, which forces the creation of IT and Cloud automation platforms. Unfortunately, the \u201ctwo in a box\u201d management model is not a natural fit for a team of infrastructure engineers that emerged from the same functional silo.<\/p>\n<p class=\"p3\" style=\"text-align: center;\"><span class=\"s2\"><a href=\"https:\/\/www.planview.com\/lps\/surveys\/project-to-product-maturity-assessment\/\"><b>Shifting from project to product? Take the maturity assessment<\/b><\/a><\/span><\/p>\n<h2 class=\"p1\"><span class=\"ez-toc-section\" id=\"Measuring_the_right_organizational_construct_value_streams\"><\/span><b>Measuring the right organizational construct: value streams\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"p2\">There isn\u2019t a one-size-fits-all approach (yet) to this conundrum. The best advice is to apply lean thinking and an agile approach to find the right solution.<\/p>\n<p class=\"p2\">A unified set of metrics that measures the right organizational constructs can provide the leading indicators to whether the organizational design of platform teams is working. Are speed and velocity improving? Are cognitive loads manageable? Are team members able to focus on more than just tickets? Is employee engagement high?<\/p>\n<p class=\"p2\">These principles, which are also core to <a href=\"\/symbiosis-the-flow-framework-meets-team-topologies\">Team Topologies<\/a>, help determine whether you have settled on the right matrix. These feedback loops cannot be within silos, rather come from end-to-end processes. Hence, <span class=\"s1\">value streams<\/span> are the correct organizational construct for this measurement.<\/p>\n<p class=\"p2\">\u201c<span class=\"s1\">Empower platform teams<\/span> to be customer-centric with goals and metrics that measure outcomes. Allow them to demonstrate the improvements and celebrate those wins,\u201d says Mik.<\/p>\n<p class=\"p2\">\u201cGet yourself a [tool like] <a href=\"https:\/\/www.tasktop.com\/platform\/viz\/\"><span class=\"s1\">Tasktop<\/span><\/a>, because that\u2019s one of the ways you can show that you\u2019re actually managing to the hotspots and the blockages, and that\u2019s part of being a product-centric platform team,\u201d summarizes Betz.<\/p>\n<p class=\"p2\" style=\"text-align: center;\"><strong><a href=\"https:\/\/info.planview.com\/secure-investment-and-hang-on-to-top-talent-_webinar_vsm_en_reg.html\"><span class=\"s1\">Watch on-demand: How to Secure Investment and Hang on to Top Talent in Platform Delivery Teams<\/span><\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Three layers of products. Two very different levels of investment. \u201cThe biggest organizations in the world are pivoting to a product-centric operating model,\u201d opens Charles Betz, Principal Analyst at Forrester, on a recent webinar. But with product structures emerging as the primary operating model, new challenges are emerging in technical product management. While newly-formed product&#8230;<\/p>\n","protected":false},"author":223,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9544],"tags":[],"class_list":["post-20516","post","type-post","status-publish","format-standard","hentry","category-project-to-product-shift"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Organizational design in the shift from project to product: Getting it right for platform teams | Tasktop Blog<\/title>\n<meta name=\"description\" content=\"In the shift from project to product, leaders need tools to comprehend and determine how platform teams should be 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With over 15 years of B2B product management and marketing experience, she specializes in large enterprises and their digital transformations.","url":"https:\/\/blog.planview.com\/author\/naomi-lurie\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts\/20516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/users\/223"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/comments?post=20516"}],"version-history":[{"count":0,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts\/20516\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/media?parent=20516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/categories?post=20516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/tags?post=20516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}