{"id":17545,"date":"2019-09-20T00:00:00","date_gmt":"2019-09-20T05:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/project-management-issue-tracking\/"},"modified":"2019-09-20T00:00:00","modified_gmt":"2019-09-20T05:00:00","slug":"project-management-issue-tracking","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/project-management-issue-tracking\/","title":{"rendered":"Project management issue tracking"},"content":{"rendered":"<p> <!-- .post-meta --><\/p>\n<p>In the real world of <a href=\"https:\/\/www.clarizen.com\/project-management-solutions\/online-project-management-software.html\">project management <\/a>&#x2014; the one where waterfall diagrams don&#x2019;t always fall, and critical paths aren&#x2019;t always critical &#x2014; I don&#x2019;t think it&#x2019;s an exaggeration to say that issue management skills determine project success as much as anything else. Show me a good <a href=\"http:\/\/www.clarizen.com\/project-management-solutions\/project-managers-solutions.html\">project manager<\/a>, and I&#x2019;ll show you a good issue manager.<\/p>\n<p>Unfortunately, that same thinking doesn&#x2019;t apply to all project management software solutions. <strong>Not all <a href=\"http:\/\/mkt.clarizen.com\/registration.html\" target=\"_blank\" rel=\"noopener noreferrer\">project management software<\/a> offers great issue tracking solutions.<\/strong><\/p>\n<p>In other words, some project management software solutions that do a good job on some aspects of managing projects&#x2014; such as resource tracking, scheduling, reporting and so on &#x2014;&#xA0;don&#x2019;t necessarily have built-in issue tracking that&#x2019;s worthy of applause. Ironically, some of them actually create more issues, and cause project managers to scream in frustration.<\/p>\n<p>That&#x2019;s why it&#x2019;s critical &#x2013; and there&#x2019;s really no other word for it &#x2013; to ensure that the issue tracker in your project management software solution HELPS instead of HARMS.<\/p>\n<p>And the simplest way to ensure that it HELPS is to choose software that lets you:<\/p>\n<ul>\n<li>Manage all issues in the same place that you manage your projects (I can&#x2019;t stress how important this is!)<\/li>\n<li>View and control all project and non-project related issues<\/li>\n<li>Centralize all incoming requests and ideas, which can then be allocated to specific projects<\/li>\n<li>Associate customers with issues so that you can efficiently manage the resolution process (and avoid angry customers!)<\/li>\n<li>Customize specific fields, workflows and validation rules so that you can manage the entire issue lifecycle<\/li>\n<li>Run a wide range of statistical and visual reports for both internal (team-facing) and external (customer-facing) purposes<\/li>\n<\/ul>\n<p>And of course, you want to ensure that the issue tracking integrates completely with your project management environment, so that you can easily build a work plan for issue resolution, or link existing text to your issues.<\/p>\n<p><\/p>\n<div class=\"client-logo\"> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Siemens Energy\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/08\/siemens_energy-200x100.png\" alt=\"Siemens Energy\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"IIROC Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/07\/IIROC_logo-200x100.gif\" alt=\"IIROC Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Financial Services Institution\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/04\/FINANCIAL-SERVICES-IMG-200x100.jpg\" alt=\"Financial Services Institution\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"M Squared\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/03\/m-squared-logo-200x100.jpg\" alt=\"M Squared\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Aliancys Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/12\/aoc_aliancys-logo-800x400-200x100.jpg\" alt=\"Aliancys Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Bonfiglioli Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/11\/bonfiglioli_logo-800x400-200x100.jpg\" alt=\"Bonfiglioli Success\"><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the real world of project management &#x2014; the one where waterfall diagrams don&#x2019;t always fall, and critical paths aren&#x2019;t always critical &#x2014; I don&#x2019;t think it&#x2019;s an exaggeration to say that issue management skills determine project success as much as anything else. Show me a good project manager, and I&#x2019;ll show you a good&#8230;<\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[],"class_list":["post-17545","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Project management issue tracking<\/title>\n<meta name=\"description\" content=\"Not all project management software offers great issue tracking solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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