{"id":12195,"date":"2016-09-16T14:35:18","date_gmt":"2016-09-16T19:35:18","guid":{"rendered":"https:\/\/blog.planview.com\/?p=12195"},"modified":"2020-02-20T14:37:34","modified_gmt":"2020-02-20T20:37:34","slug":"why-lean-it-operations-is-business-critical","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/","title":{"rendered":"Why Lean IT Operations is Business Critical"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12196\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614.jpg\" alt=\"\" width=\"1024\" height=\"614\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614.jpg 1024w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614-300x180.jpg 300w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614-768x461.jpg 768w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614-750x450.jpg 750w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>In the modern enterprise, success is determined by an organization\u2019s ability to adapt to a rapidly changing marketplace \u2014 a concept known as business agility. Without the ability to deliver up-to-date, relevant information where it\u2019s needed most, organizations are unable to respond to internal and external opportunities and threats as they appear.<\/p>\n<p>Business agility is often constrained by the agility of an organization\u2019s IT Operations, which builds and maintains the systems that deliver information. The unpredictable \u201cfirefighting\u201d nature of IT Ops work makes it difficult for teams to maintain a consistent flow of value-adding work \u2014 work that would improve agility, and prevent fires from occurring in the first place. This catch-22 often causes discord between the IT organization and the business, rooted in a lack of visibility and understanding.<\/p>\n<p>Lean IT presents an opportunity to break down the walls between these two parts of the business. It creates a foundation for sustained IT operational excellence by improving visibility into the IT Ops organization, enabling better communication and faster delivery across the enterprise.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/#IT_Operations_and_the_Business_Speaking_Different_Languages\" >IT Operations and the Business: Speaking Different Languages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/#Lean_IT_Operations\" >Lean IT Operations<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"IT_Operations_and_the_Business_Speaking_Different_Languages\"><\/span>IT Operations and the Business: Speaking Different Languages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Aligning the needs of IT Operations with the business is critical to business success, but it often seems like the two parties are speaking different languages. In his book\u00a0<a title=\"\" href=\"https:\/\/www.amazon.com\/Lean-Enabling-Sustaining-Your-Transformation\/dp\/1439817561\/ref=sr_1_1?ie=UTF8&amp;qid=1473958817&amp;sr=8-1&amp;keywords=lean+it\" target=\"_blank\" rel=\"noopener noreferrer\" data-ol-has-click-handler=\"\">Lean IT<\/a>, Mike Orzen outlines these conflicting priorities between the IT organization and the business: To the business, IT Ops is complex, fragmented, misdirected (focused on solving technical issues rather than business problems), slow-moving, and costly to change.<\/p>\n<p>Meanwhile, IT Ops struggles to be heard and understood. Many of the problems IT Operations faces, it actually inherits: It\u2019s often brought into the conversation after business and tactical decisions have already been made \u2014 which means they don\u2019t have a voice at the table to affect positive, sustainable change.<\/p>\n<p>Without support, direction, and understanding from the business, IT Ops cannot build and maintain a comprehensive, effective information system: From the IT Ops perspective, Ops teams\u00a0are often forced to adopt broken systems, and has to develop unsustainable workarounds that only create more technical debt. IT Ops staff are often switched between projects, causing changeover costs, lost productivity, quality problems, frustration, and fatigue, which further exacerbates the fragmentation in the system.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Lean_IT_Operations\"><\/span>Lean IT Operations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In order for this misalignment to be mended, we must reframe the role of IT Operations \u2014 that\u2019s where Lean IT comes in. According to Orzen, these elements of a Lean management system are typically supported by IT shared services and present unique opportunities for Lean IT Ops:<\/p>\n<ul>\n<li>Communication<\/li>\n<li>Knowledge management and collaboration<\/li>\n<li>Performance measurement and business intelligence<\/li>\n<li>Strategy deployment<\/li>\n<li>Lean accounting<\/li>\n<\/ul>\n<p>These shared services present an opportunity for a Lean IT organization to support and promote business process improvement across the organization. Here\u2019s how: In a Lean enterprise, cross-functional teams work in partnership with IT to improve business processes, which in turn shifts IT\u2019s contribution from one of supporter to driver of the development of innovative solutions.<\/p>\n<p>In his book, Orzen explains how Lean IT organizations can improve collaboration across value streams by:<\/p>\n<ul>\n<li>\u201cEncouraging a systems approach to problem-solving<\/li>\n<li>Lending an understanding of underlying information systems functions and interrelationships that are hidden from most users<\/li>\n<li>Leveraging their position of being outside the silos to see how information flows from end to end, thereby being able to spot weaknesses better\u201d<\/li>\n<\/ul>\n<p>IT Operations, in particular, can play a critical role in creating Lean IT flow. Lean IT thought leaders are calling for IT Ops to \u201cact like a business\u201d, positioning themselves as a service rather than a silo; the services they offer can range from help desk services to architecture and security, but should all be rooted in the goal of holistic process improvement.<\/p>\n<p>If IT Ops can make the transition from silo to service provider, it can gain the seat at the table it needs to make sustainable improvements and improve business agility. The ITIL framework can provide the structure Lean IT Ops needs to transform into a service organization.<\/p>\n<h3>ITIL: A Lean Approach to IT Services Management<\/h3>\n<p>ITIL, the Information Technology Infrastructure Library, is a widely used IT service management framework that aligns closely with many Lean principles and practices. The fundamental value of ITIL is that it provides a Lean framework for change management, without which a Lean IT initiative may never get off the ground.<\/p>\n<p>Continuous improvement, one of the pillars of Lean, is also at the core of ITIL. It\u2019s implemented in multiple ways:<\/p>\n<ul>\n<li>Using the scientific method, called PDCA (Plan-Do-Check-Act), for identifying, solving, and sustainably preventing problems allows Lean IT Ops teams to systematically work through both break-fix and planned project work.<\/li>\n<li>Standardized work methods reduce the complexity of work, because they help regulate changes and failures in the system as they occur, and allow for root-cause analysis to prevent the same failures from recurring.<\/li>\n<li>The Lean IT concept of quality at the source reduces the cost of rework and compliance.<\/li>\n<\/ul>\n<p>One of the most useful products of ITIL is the creation of a service catalog, which outlines the value-adding services that the IT organization provides to its customers (internal or external). This effective communication, measurement, and feedback allows for adaptation, innovation, and agility. IT\u2019s customers can identify exactly which service they need to ask for \u2014 i.e., speak the Lean IT language \u2014 and suggest new service offerings. Over time, using ITIL to implement Lean IT can help eliminate chronic instability, replaced by teamwork, dependability, and trust.<\/p>\n<h3>Lean IT Operations<\/h3>\n<p>Implementing Lean IT Ops results in a more stable, reliable, and effective IT Operations system with higher morale and faster value delivery. Lean IT encourages IT Ops to shift from a functional silo to a value-adding service provider. Using ITIL as a framework, IT Operations teams can implement Lean IT in a way that promotes fast, predictable delivery.<\/p>\n<p>Arming IT Ops with the ability to manage its workflow allows it to make smarter decisions about priority. It enables them to regain a seat at the table, and get involved in the process improvement efforts that enable them to offer more value back to the business.<\/p>\n<p>To learn more about how IT Ops can use Lean and Kanban to deliver value faster, check out these\u00a0<a title=\"\" href=https:\/\/www.planview.com\/resources\/guide\/kanban-project-management-virtual-teams\/kanban-board-examples\/ target=\"_blank\" rel=\"noopener noreferrer\" data-ol-has-click-handler=\"\">10 Board Examples for IT Operations and Development<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the modern enterprise, success is determined by an organization\u2019s ability to adapt to a rapidly changing marketplace \u2014 a concept known as business agility. Without the ability to deliver up-to-date, relevant information where it\u2019s needed most, organizations are unable to respond to internal and external opportunities and threats as they appear. Business agility is&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[38],"tags":[511],"class_list":["post-12195","post","type-post","status-publish","format-standard","hentry","category-work-collaboration","tag-leankit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Lean IT Operations is Business Critical - Blog | Planview<\/title>\n<meta name=\"description\" content=\"Lean IT presents an opportunity to break down the walls between these two parts of the business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Lean IT Operations is Business Critical\" \/>\n<meta property=\"og:description\" content=\"Lean IT presents an opportunity to break down the walls between these two parts of the business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2016-09-16T19:35:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-20T20:37:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614.jpg\" \/>\n<meta name=\"author\" content=\"Maja Majewski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Planview\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maja Majewski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\"},\"author\":{\"name\":\"Maja Majewski\",\"@id\":\"https:\/\/blog.planview.com\/#\/schema\/person\/aa59125db5f1ca92768f09b5819a2124\"},\"headline\":\"Why Lean IT Operations is Business Critical\",\"datePublished\":\"2016-09-16T19:35:18+00:00\",\"dateModified\":\"2020-02-20T20:37:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\"},\"wordCount\":1051,\"publisher\":{\"@id\":\"https:\/\/blog.planview.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/02\/LK_BlogPhoto_LeanIT-1024x614.jpg\",\"keywords\":[\"LeanKit\"],\"articleSection\":[\"Work Management for Teams\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\",\"url\":\"https:\/\/blog.planview.com\/why-lean-it-operations-is-business-critical\/\",\"name\":\"Why Lean IT Operations is Business Critical - 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