Professional Services

Becoming a Services-Led Organisation in a Digital World

Digital business is changing the rules. It is causing disruption in all industries, and forcing businesses to transform to survive. Many industries are having to shift from selling products to being focused on enhancing the customer experience with a combination of products and services. These digital-led services will become the driver for revenue growth in...

Digital Business Transformation and the Importance of Portfolio Management

For many years technology has played a critical role in improving both the efficiency and accuracy of processes through automation. Now, as technological capabilities continue to evolve, it is becoming more pervasive in all industries. The result is “Digital Business” and its exponential increase in the pace of technology-enabled products and services that impact us...

Resources Are Revenue for Field and Professional Services

How Research, Analysts, and Experts Have Reached Consensus on Technology Requirements for Services Organizations During the Field Services Summit, Planview’s services market expert, Steve Beaumont presented his report Resources as Revenue that is a compilation that ties together the latest research from Aberdeen Group, Service Performance Insight, WBR-Field Services Europe, and the Technology Services Industry...

Case Study: NASCO Transitions to Deliverable-Based Billing

PPM for Professional Services Organizations is Used to Manage 1,700 Billable Resources and Support New Business Evolution The transition toward meeting the client expectation of deliverable-based billing – as opposed to the more typical, billing by time and materials – is a common issue within professional services. Within a wide array of industries, whether as...

Too Busy to Improve Billable or Field Utilization? $6,000,000 a Year Busy?

During a recent Field Services conference, I asked the audience to make the following calculations: Multiply the Average Billable Hourly Rate (or Cost) per person and the Average Number of Hours that person should be “off bench” per year. (When we looked at industry averages, we came up with $200/person X 2,175 and came up...