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Becoming a Services-Led Organisation in a Digital World

Digital business is changing the rules. It is causing disruption in all industries, and forcing businesses to transform to survive. Many industries are having to shift from selling products to being focused on enhancing the customer experience…

Resources Are Revenue for Field and Professional Services

How Research, Analysts, and Experts Have Reached Consensus on Technology Requirements for Services Organizations During the Field Services Summit, Planview’s services market expert, Steve Beaumont presented his report Resources…

Case Study: NASCO Transitions to Deliverable-Based Billing

PPM for Professional Services Organizations is Used to Manage 1,700 Billable Resources and Support New Business Evolution The transition toward meeting the client expectation of deliverable-based billing – as opposed to the more typical,…

Will Your PSO Be Able to Meet Client Demand?

Results of SPI Research’s 2014 Professional Services Maturity Benchmark™ Reveals Capacity Concerns: Find a Cure in Information Infrastructure With near record growth rates, professional services (PS) executives continue their…

Today’s PSO Market: 3 Concerning Trends and 1 For Your Radar

The last year was a growth year for many professional services organizations and 2014 will continue to be so, especially in the USA and South America, driven by the improving economic environment. With year-over-year growth measurably beginning…

Four Picks on the Biggest Trend in Professional Services for 2014

As it has been for the past several years, the concern over the state of professional services organizations has not been about if they are going to grow; but rather how. Since 2010, the state of the industry has seen double digit growth in personnel…