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Becoming a Services-Led Organisation in a Digital World

Digital business is changing the rules. It is causing disruption in all industries, and forcing businesses to transform to survive. Many industries are having to shift from selling products to being focused on enhancing the customer experience…

Reflections on Gartner’s Symposium/ITxpo 2015 Dubai, UAE

Digital Transformation and the Need for Bimodal IT I recently attended the Gartner Symposium/ITxpo in Dubai; it is good to reflect on the powerful messages that were delivered, focusing on how to realize, build and optimize digital opportunities,…

Is Your Billable Utilization Lower than You’d Like?

4 Ways to Improve Billable Utilization Having worked in the professional services industry for many years, I am surprised at how many organizations still struggle with resource management and fail to optimize billable utilization. I’ve…

Today’s PSO Market: 3 Concerning Trends and 1 For Your Radar

The last year was a growth year for many professional services organizations and 2014 will continue to be so, especially in the USA and South America, driven by the improving economic environment. With year-over-year growth measurably beginning…